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Online Payments Booming

Oct 04, 2012
The number is growing rapidly of people paying tickets online through the Cleveland Municipal Clerk’s office. 2.8 million dollars had been collected online the first eight months of 2012. That money is sent to the City of Cleveland’s general fund.

Contact:      Obie Shelton/ 216-664-6106
                  Public Information Officer, Clerk of Courts
                  sheltono@clevelandmunicipalcourt.org
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The number is growing rapidly of people paying tickets online through the Cleveland Municipal Clerk’s office.  2.8 million dollars had been collected online the first eight months of 2012. That money is sent to the City of Cleveland’s general fund.

The total of 2.8 million is already more than double the amount collected online in all of 2011. When the online option was first offered in November of 2010, 38-thousand dollars was collected the last two months of that year. 

“Paying online is the most convenient method yet of settling a ticket”, said Cleveland Clerk of courts Earle B. Turner. “Not only is it more convenient for the person who uses it, but it also helps shorten wait times for those who call our office, or choose to pay in person on our third floor. We don’t write tickets, but we want to make it as convenient as possible to pay them.”

The service applies to tickets that are waiverable (where a court appearance is not required). These tickets can be paid with a VISA, Mastercard, or Discover.

It usually takes five days from the time a ticket is issued to be processed and ready for payment online.

Computer kiosks have also been placed near the 3rd floor payment windows so that customers have the option of by-passing the line.

There is a two-dollar service charge added to each payment online. “That two-dollar charge is less than what it costs us to process the payment”, said Turner.

Right now, the online payments can be done only through a computer, but Turner’s team is researching the option of payment with smart phones.

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